Terms of Service

1. Acceptance of Terms

1.1 Agreement to Terms

By accessing, downloading, installing, or using ArrowZ AI Desktop ("the Service," "the Application," or "ArrowZ AI"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms," "Agreement," or "ToS"). If you do not agree to these Terms, you must not use the Service.

1.2 Legal Capacity

You represent and warrant that:

• You are at least 13 years of age (or 16 years of age in the European Economic Area)
• You have the legal capacity to enter into this Agreement
• You are not prohibited from using the Service under applicable laws
• You will comply with all applicable laws and regulations

1.3 Corporate Users

If you are using the Service on behalf of a company, organization, or other entity:

• You represent that you have authority to bind that entity to these Terms
• "User" refers to both you and the entity
• You are responsible for ensuring all users under your account comply with these Terms

1.4 Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified through:

• In-app notifications
• Email notifications (if you have an account)
• Updated "Last Updated" date at the top of this document

Continued use of the Service after changes constitutes acceptance of the modified Terms.

2. Description of Service

2.1 What is ArrowZ AI Desktop?

ArrowZ AI Desktop is a privacy-first AI meeting assistant desktop application developed by SigmaPi Labs. The Service provides:

2.2 Service Modes

The Service operates in different processing modes:

You can choose your preferred mode in the application settings.

2.3 Platform Support

The Service is available for:

• macOS 10.15 or later

2.4 System Requirements

To use the Service, you must have:

• A compatible operating system (see Section 2.3)
• Sufficient storage space for recordings and data
• Internet connection (for cloud features, account management, and updates)
• Required system permissions (microphone, screen/audio capture, file system access)

3. Eligibility and Account Registration

3.1 Account Creation

To use certain features of the Service, you must create an account by:

• Providing a valid email address
• Creating a secure password
• Optionally providing your full name

You may also sign in using third-party OAuth providers.

3.2 Account Information Accuracy

You agree to:

• Provide accurate, current, and complete information
• Update your account information promptly if it changes
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access

3.3 One Account Per User

You may create only one account per email address. Sharing accounts or creating multiple accounts to circumvent subscription limits is prohibited.

3.4 Account Responsibility

You are responsible for:

• All activities that occur under your account
• Maintaining the confidentiality of your password
• Logging out when using shared devices
• Any consequences of account misuse

4. User Accounts and Security

4.1 Account Security

You are responsible for:

• Creating a strong, unique password
• Not sharing your account credentials
• Using secure devices and networks
• Enabling additional security measures when available

4.2 Unauthorized Access

If you suspect unauthorized access to your account:

• Change your password immediately
• Contact us at hello@arrowz.ai
• Review your account activity and data

We are not liable for losses resulting from unauthorized access due to your failure to maintain account security.

4.3 Account Suspension or Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Threaten the security or integrity of the Service
• Infringe on intellectual property rights
• Harass, abuse, or harm other users

4.4 Account Deletion

You may delete your account at any time through:

• Settings → Account → Delete Account
• Contacting us at hello@arrowz.ai

Account deletion will result in:

• Permanent deletion of your account and profile
• Deletion of cloud-stored data (within 30 days)
• Local data remains on your device (you must delete manually)
• Loss of access to paid features (no refunds for unused time)

5. Subscription Plans and Pricing

5.1 Available Plans

We offer the following subscription plans:

5.2 Plan Features and Limits

5.3 Plan Changes

5.4 Price Changes

We reserve the right to change subscription prices at any time. Price changes will:

• Be communicated at least 30 days in advance
• Apply to new subscriptions immediately
• Apply to existing subscriptions at the next renewal period
• Allow you to cancel before the change takes effect

6. Payment Terms

6.1 Payment Processing

All payments are processed through a third-party payment processor. We do not store or have access to your credit card information.

6.2 Payment Methods

We accept:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Other payment methods as supported by the payment processor

6.3 Billing Cycle

6.4 Automatic Renewal

Subscriptions automatically renew unless:

• You cancel before the renewal date
• Payment fails
• Your account is terminated

You authorize us to charge your payment method for renewal fees.

6.5 Failed Payments

If a payment fails:

• We will attempt to retry the payment
• You will be notified of the failure
• Your subscription may be suspended until payment is successful
• We may terminate your subscription after multiple failed attempts

6.6 Refunds

No Refunds For:

• Partial billing periods
• Unused features or storage
• Downgrades or cancellations
• User error or misuse

6.7 Taxes

You are responsible for:

• All taxes, fees, and charges associated with your subscription
• Determining applicable tax rates in your jurisdiction
• Paying taxes to relevant authorities

Prices displayed may not include taxes, which will be added at checkout.

6.8 Currency

All prices are displayed in USD. Currency conversion is handled by your payment provider.

7. Acceptable Use Policy

7.1 Permitted Uses

You may use the Service only for:

• Lawful purposes
• Personal or business productivity
• Meeting recording and transcription (with proper consent)
• Document management and knowledge organization
• Task and project management

7.2 Prohibited Uses

You agree NOT to use the Service to:

7.3 Recording Consent

Prohibited Recordings:

• Do not record without consent where required by law
• Do not record confidential or privileged communications without authorization
• Do not record content that violates others' rights

7.4 Content Restrictions

You agree not to upload, store, or share content that:

• Is illegal, harmful, or violates laws
• Infringes on intellectual property rights
• Contains malware, viruses, or harmful code
• Is defamatory, harassing, or abusive
• Violates privacy rights of others
• Contains sensitive personal information without authorization

7.5 Enforcement

Violation of this Acceptable Use Policy may result in:

• Immediate suspension or termination of your account
• Removal of prohibited content
• Legal action if necessary
• Reporting to law enforcement authorities

8. Intellectual Property Rights

8.1 Our Intellectual Property

The Service, including but not limited to:

• Software code and applications
• User interface and design
• Documentation and materials
• Trademarks and logos
• Patents and trade secrets

...are owned by SigmaPi Labs or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws.

8.2 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• Download and install the Application on your devices
• Use the Service for your personal or business use
• Access and use features according to your subscription plan

This license does not permit you to:

• Copy, modify, or create derivative works
• Redistribute or resell the Service
• Reverse engineer or decompile the software
• Remove or alter copyright notices

8.3 Third-Party Intellectual Property

The Service may include:

• Open-source software (subject to their respective licenses)
• Third-party libraries and components
• Content and services from third-party providers

Your use of third-party components is subject to their respective licenses and terms.

8.4 User Content Ownership

8.5 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about the Service, we may use them without obligation to you. You grant us a perpetual, irrevocable license to use such feedback. We are not required to compensate you for feedback.

9. User Content and Data

9.1 Your Content

You are solely responsible for:

• Content you create, upload, or store using the Service
• Ensuring you have rights to use and store such content
• Obtaining necessary consents and permissions
• Compliance with applicable laws regarding your content

9.2 Content Storage

9.3 Content Deletion

9.4 Data Export

You can export your data through:

• Application export features
• Database access (for technical users)
• Contacting support for assistance

Exported data is provided in standard formats (JSON, CSV, etc.).

9.5 Backup Responsibility

10. Third-Party Services and Integrations

10.1 Third-Party Services

The Service integrates with third-party services including:

10.2 Third-Party Terms

Your use of third-party services is subject to:

• Their respective terms of service
• Their privacy policies
• Their acceptable use policies

We are not responsible for:

• Third-party service availability or performance
• Third-party service changes or discontinuation
• Data practices of third-party services
• Costs or fees charged by third-party services

10.3 Integration Setup

10.4 Integration Discontinuation

We may discontinue integrations if:

• Third-party services change their APIs or terms
• Third-party services become unavailable
• Integration is no longer technically feasible
• Integration violates third-party terms

We will provide reasonable notice when possible.

11. Service Availability and Modifications

11.1 Service Availability

11.2 Service Modifications

We reserve the right to:

• Modify, update, or discontinue features at any time
• Change service functionality
• Add or remove features
• Update software and security measures

Notice of Changes:

• Material changes will be communicated when possible
• Updates may be automatic or require manual installation
• Some changes may occur without notice

11.3 Maintenance and Downtime

We may:

• Perform scheduled maintenance
• Perform emergency maintenance
• Experience unplanned downtime

We will:

• Provide notice of scheduled maintenance when possible
• Work to minimize downtime
• Not be liable for service interruptions

11.4 Discontinuation

We reserve the right to discontinue the Service:

• With reasonable notice (when possible)
• If required by law or regulation
• If technically or commercially necessary

Upon discontinuation:

• You will be notified in advance (when possible)
• You can export your data
• Refunds may be provided at our discretion

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

• Deleting your account through the application
• Contacting us at hello@arrowz.ai
• Canceling your subscription (for paid plans)

12.2 Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• You fail to pay subscription fees (for paid plans)
• Your account is inactive for an extended period
• Required by law or regulation
• You threaten the security or integrity of the Service

12.3 Effect of Termination

Upon termination:

• Your access to the Service will be revoked
• Your account and profile will be deleted
• Cloud-stored data will be deleted (within 30 days)
• Local data remains on your device (you must delete manually)
• No refunds for unused subscription time (except as required by law)

12.4 Survival

The following provisions survive termination: Intellectual property rights, Limitation of liability, Indemnification, Dispute resolution, and any other provisions that by their nature should survive.

13. Limitation of Liability

13.1 Disclaimer of Warranties

13.2 Limitation of Liability

13.3 Exceptions

Some jurisdictions do not allow exclusion of implied warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

13.4 Force Majeure

We are not liable for failures or delays due to:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or regulations
• Internet or telecommunications failures
• Third-party service failures
• Other circumstances beyond our reasonable control

14. Indemnification

14.1 Your Indemnification

You agree to indemnify, defend, and hold harmless SigmaPi Labs, its affiliates, officers, directors, employees, and agents from:

• Claims arising from your use of the Service
• Your violation of these Terms
• Your violation of any law or regulation
• Your infringement of intellectual property rights
• Your content or data
• Your failure to obtain proper recording consent

14.2 Indemnification Process

If a claim is made:

• We will notify you promptly
• You will have the right to defend the claim
• We may participate in the defense at our expense
• You will not settle without our written consent

15. Disclaimers

15.1 Service Disclaimers

We do not guarantee:

• 100% accuracy of transcriptions
• 100% accuracy of AI-generated content
• Perfect speaker identification
• Error-free operation
• Compatibility with all devices or systems
• Uninterrupted service availability

15.2 Third-Party Disclaimers

We are not responsible for:

• Third-party service availability or performance
• Third-party service changes or discontinuation
• Data practices of third-party services
• Content or services provided by third parties
• Costs or fees charged by third-party services

15.3 Legal Compliance Disclaimers

You are responsible for:

• Compliance with all applicable laws
• Obtaining necessary consents and permissions
• Ensuring legal use of the Service

16. AI-Generated Content

16.1 AI Content Accuracy

You should:

• Review and verify AI-generated content
• Not rely solely on AI-generated summaries or transcripts
• Use AI content as a tool, not a definitive source
• Exercise judgment when using AI-generated information

16.2 No Warranty for AI Content

We provide no warranty that:

• AI-generated content is accurate
• AI-generated content is complete
• AI-generated content reflects actual events
• AI models will produce consistent results

16.3 Your Responsibility

You are responsible for:

• Verifying AI-generated content before relying on it
• Correcting errors in AI-generated content
• Using AI content appropriately
• Not using AI content for critical decisions without verification

16.4 AI Model Limitations

AI models have limitations:

• They may not understand context perfectly
• They may generate incorrect information
• They may be biased or produce biased outputs
• They may not handle all languages or accents equally

We are not responsible for:

• AI model limitations or errors
• Biases in AI model outputs
• Incorrect AI-generated content
• Decisions made based on AI-generated content

17. Recording and Privacy Compliance

17.1 Your Legal Responsibility

17.2 Recording Consent

Before recording, you must:

• Understand applicable recording laws
• Obtain consent where required by law
• Inform participants that recording is taking place
• Respect participants' right to decline recording

17.3 Prohibited Recordings

Do not record:

• Without consent where required by law
• Confidential or privileged communications without authorization
• Content that violates others' rights
• Content for illegal purposes

17.4 Our Disclaimers

We are not responsible for:

• Your failure to obtain proper consent
• Your violation of recording laws
• Legal consequences of your recordings
• Privacy violations resulting from your use of the Service

We do not:

• Monitor recordings for legal compliance
• Verify that consent was obtained
• Provide legal advice about recording laws
• Guarantee compliance with privacy regulations

17.5 Indemnification

You agree to indemnify us against claims arising from: Your failure to obtain proper recording consent, Your violation of recording laws, Your violation of privacy rights, Your use of recordings.

18. Dispute Resolution

18.1 Informal Resolution

Before filing a formal dispute, you agree to:

• Contact us at hello@arrowz.ai to attempt resolution
• Provide detailed information about your concern
• Allow us 30 days to respond and attempt resolution

18.2 Binding Arbitration (if applicable)

If informal resolution fails, you agree to:

• Resolve disputes through binding arbitration
• Waive your right to a jury trial
• Waive your right to participate in class actions

Arbitration will be:

• Conducted by a neutral arbitrator
• Governed by applicable arbitration rules
• Held in a mutually agreed location

18.3 Exceptions to Arbitration

The following disputes are not subject to arbitration:

• Intellectual property disputes
• Claims for injunctive relief
• Small claims court actions
• Disputes that cannot be arbitrated under applicable law

18.4 Class Action Waiver

You agree not to:

• Participate in class actions
• Participate in consolidated proceedings
• Act as a representative in group litigation

19. Governing Law

19.1 Applicable Law

These Terms are governed by and construed in accordance with applicable laws, without regard to conflict of law provisions.

19.2 Jurisdiction

For disputes not subject to arbitration:

• You agree to submit to the exclusive jurisdiction of applicable courts
• You waive any objection to venue in such courts

19.3 International Users

If you are located outside the primary jurisdiction:

• You are responsible for compliance with local laws
• You may have additional rights under local law
• These Terms are interpreted in accordance with applicable law

20. Changes to Terms

20.1 Modification Rights

We reserve the right to modify these Terms at any time. Modifications may be made to:

• Reflect changes in the Service
• Comply with legal requirements
• Address security or technical issues
• Improve clarity or accuracy

20.2 Notice of Changes

Material changes will be communicated through:

• In-app notifications
• Email notifications (if you have an account)
• Updated "Last Updated" date at the top of this document
• Prominent notices in the application

20.3 Acceptance of Changes

Continued use of the Service after changes constitutes:

• Acceptance of the modified Terms
• Agreement to be bound by the new Terms
• Waiver of objection to the changes

If you do not agree to changes:

• You must stop using the Service
• You may terminate your account
• You may cancel your subscription (for paid plans)

20.4 Effective Date

Changes become effective:

• Immediately upon posting (for non-material changes)
• 30 days after notice (for material changes, when possible)
• As specified in the notice (for specific changes)